Support & Contact
What We Can Help With
If you run into any issues while using SortingGo, we're happy to help, including:
- App usage questions and how-tos
- Subscription status issues or features not unlocking
- Excel / CSV import or export issues
- Voice readout and headset media-button control issues
- Feature suggestions and feedback
- Bug reports
AI Help Center
Choose your preferred AI platform to ask about the SortingGo APP, Print Service, Excel import, voice operation, label printing, and common questions.
Use ChatGPT to ask about the SortingGo APP, Print Service, Excel import, voice operation, and label printing.
You may need to sign in to a ChatGPT account.
Use ChatGPTUse Gemini to ask about the SortingGo APP, Print Service, Excel import, voice operation, and label printing.
You may need to sign in to a Google Account.
Use GeminiAI answers may be incorrect. For important operations, follow official SortingGo documents and the actual app screen. For better results, choose a reasoning-capable model when available; lightweight models may give incomplete answers or fail to answer.
Contact Us
Best for reporting issues, submitting suggestions, or business inquiries.
sortinggo@gmail.comFollow us for the latest version updates, feature announcements, tutorials, FAQs, and official news.
SortingGoWe value every piece of feedback from our users. Your suggestions help us continuously improve SortingGo to deliver a faster, simpler, and more accurate sorting experience.
When Reporting an Issue, Please Include
To help us diagnose and resolve issues faster, please include as much of the following as possible:
- Phone model (e.g., Samsung Galaxy S24, Pixel 8, iPhone 15)
- Android or iOS version (Android: Settings → About phone; iOS: Settings → General → About)
- App version (found in the app's Settings page, or on Google Play or the App Store)
- Steps to reproduce the issue
- Screenshots of any error messages (very helpful if available)
The more detail you provide, the faster we can respond. Thank you for your cooperation.
Subscription Management
If your question is related to subscription charges, renewals, refunds, or cancellations, please manage these through the store account you subscribed with (Google Play or the App Store), or contact that store's support (Google Play support or Apple Support). Subscription payments and refunds are handled by Google Play or the App Store; the developer cannot process them on your behalf.