Connect SortingGo App to DG
Use SortingGo App 2.0.0 or later with Standard or higher, an active DG worker account, a reachable host LAN address and correct pairing information.
Prepare the account and network
Ask an administrator to confirm that the DG account is active and has App work permission. The work recipient need not join that warehouse. DG accounts and App subscription accounts are separate. A DG account with TOTP enabled cannot use device sign-in. The phone and host must reach each other; do not use the phone’s localhost as the server address.
Pair, sign in and download
1. Obtain the pairing QR/descriptor from DG Configuration and check server, organization, LAN address and port.
2. Use the App's DG connection entrance to scan or enter information using its supported method, then sign in with DG credentials.
3. Verify user/last seen in DG Devices; dispatch a batch to that worker.
4. Get the new assignment in My Work and check batch and quantities.
5. After synchronization, verify actual quantities and task state in DG.
Quantities and reports
DG allocation is read-only in the App; no reallocation or adding local orders, but short picks are allowed. For 40 ordered/30 allocated/25 actual, report 25. After reassignment download the successor; check generation when old work is rejected instead of repeatedly resending.
Verify after a disconnection
Locally completed but unsynchronized work is not received by DG. After reconnection, check synchronization responses and DG records. While results remain unsynchronized, do not clear App data, reinstall or casually reassign. A supervisor must reconcile goods and unsynchronized scope before handover.
Connection checks
Check version/plan, host service, LAN address/port, network/firewall and guest Wi-Fi isolation. If reachable but sign-in fails, check DG credentials, lockout, TOTP and revocation. If signed in but no work, check assigned worker and active generation.
Should I pair again if sign-in succeeds but no work appears?
First verify dispatch to the same DG worker, active assignment and refreshed My Work. Successful sign-in does not imply an assignment exists.
Can I delete and reinstall the App when sync is stuck?
Not yet. Unsynchronized results may exist only locally. Preserve data, diagnose network/sync errors and have a supervisor verify goods before deciding.